• Greet all our customers with a warm and genuine approach.

• Attend to customers enquiries without any unnecessary delay

• Supply products that meet our standards and the customers requirements

• Ensure that all orders are delivered by the required time and in a condition
  satisfactory to the customer

• Be knowledgeable about our products, services and customer requirements.

• Deal with all customers in a polite and helpful manner at all times.

• Bid farewell to our customers, and thank them for calling.

All solder products supplied by Grosvenor have been subject to the quality requirements of BS EN ISO 9001 : 2000 Stockist Conditions and are manufactured by a Quality Assured Source, with full technical support from the UK's leading manufacturers.

"Grosvenor thank you and welcome your business. We can assure you of our aim to continually strive for improvement to our excellent service. If you are dissatisfied in any way, or can suggest area's for improvement, please do not hesitate to contact me:"

Eric Robson
Group Managing Director